Effective Date: 13 September 2023

Last updated: 13 September 2023

At Springatlas, we value your commitment to your emotional and social wellbeing journey. We are dedicated to providing you with the highest quality of service and content to help you achieve your personal growth goals.

We strive to ensure you have the best experience possible. However, we understand that situations may arise where you need to request a refund for your subscription. This policy outlines the circumstances under which we offer refunds and the process for requesting them.

1. Initial subscription period, first-time subscribers: If you are unsatisfied with your subscription during the initial period, you may request a refund within 14 days of the initial purchase date.

2. Renewal period, automatic renewals: Refunds for renewed subscriptions are typically not offered. However, if there are extenuating circumstances, we may review your request on a case-by-case basis.

3. Technical issues, service disruption: If you experience significant technical issues that prevent you from using the service effectively, you may be eligible for a refund. Please contact our support team within 7 days of the issue occurring.

4. Unauthorised transactions, accidental purchases: If you accidentally purchased a subscription, contact our support team within 48 hours for a refund review.

1. Contact support: Please contact us at Contact page on Springatlas.com, with the subject line “Refund Request”​

2. Provide necessary details: Be prepared to provide information such as the reason for the refund, the date of purchase, and any relevant screenshots or documentation supporting your request.

3. Review Period: Our team will review your request and notify you of their decision via email. This process can take up to 7-10 business days.

4. Outcome: If approved, the refund will be credited to the original payment method. If denied, we will provide a reason for our decision.

• Partial Refunds: We do not offer partial refunds for unused portions of a subscription period.

• Trial Periods: If you cancel during a free trial period, you will not be charged. Ensure you cancel at least 24 hours before the trial ends to avoid any charges.

• Cancellation policy: You can cancel your subscription at any time through your account settings. Cancellations will take effect immediately.

If you have any questions or concerns about this policy in general, please contact us at Contact page on springatlas.com.

By using Springatlas, you acknowledge that you have read, understood, and agreed to this policy. This policy may be updated periodically, and it is your responsibility to review them regularly.

​

We appreciate your understanding and thank you for being a valued customer.